Question 1

How long does a crystal take to make?

Accepted Answer

You get a free 3D preview within 24 hours of ordering. Once you confirm it, most crystals are made in two to four working days, with a 24-hour rush available. We give you an honest date when you order, and we keep to it.

Question 2

Do I get a preview before you engrave?

Accepted Answer

Yes. You upload your photo and get a free 3D preview before anything is made. Nothing is engraved until you confirm your order. This is the heart of how we work.

Question 3

What photo should I send?

Accepted Answer

A clear, well-lit photo works best, a sharp file etches more cleanly into the crystal. We'll guide the crop, and we'll gently tell you if a photo is too low-resolution before you commit.

Question 4

Can you engrave in Arabic?

Accepted Answer

Yes, and we treat it as a craft. Arabic and English engraving are held to the same standard, with correct shaping and spacing, never a machine-literal afterthought.

Question 5

How does delivery work?

Accepted Answer

Once your crystal is ready, we deliver next-day across the UAE. We confirm the window with you when you order.

Question 6

What is your returns policy?

Accepted Answer

Because each crystal is made to order with your photo, we replace items only for a defect in the crystal or the engraving, and we do that gladly. Since you confirm the preview first, the result holds no surprises.

Question 7

Do you offer Tabby or Tamara?

Accepted Answer

Yes. You can split payment into four with Tabby or Tamara at checkout, with no change to the price.

Questions, kept simple